Refund policy

  1. Eligibility for Returns:

    • Customers may return cowboy hats within 14 days of receipt for a full refund, provided the hats are in their original condition (unworn, unwashed, and with tags attached).

  2. Non-Returnable Items:

    • Custom-made or personalized cowboy hats are non-returnable unless defective.

  3. Return Process:

    • To initiate a return, customers must contact our customer service via email or through the website's contact form to obtain a Return Authorization (RA) number. Returns sent without an RA number may not be accepted.

  4. Return Shipping Costs:

    • Customers are responsible for return shipping costs even if  the return is due to an error on our part (e.g., incorrect item shipped, defective product).  This is because of the low prices we offer. We recommend using a trackable shipping service or purchasing shipping insurance for returns valued over $75.

  5. Refund Processing Time:

    • Once we receive the returned cowboy hat, the refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase.

  6. Exchanges:

    • We currently do not offer direct exchanges. Customers wishing to exchange an item must return the original hat for a refund and then place a new order for the desired item.

  7. Defective or Damaged Items:

    • If a cowboy hat arrives damaged or defective, customers must contact us within 7 days of receiving the item. We will arrange for a replacement or refund at no additional cost. Also there must be a picture of the item coming out of the box damaged.

  8. Sale and Clearance Items:

    • Items purchased on sale or during clearance events are final sale and cannot be returned or refunded. 

  9. Customer Service Support:

    • For any questions or concerns regarding returns or refunds, customers can reach our customer service team on the website during business hours. We are here to assist you with any issues you may encounter.

Policy Statement

Return and Refund Policy

At America's Best Cowboy Hats, we want you to be completely satisfied with your cowboy hat purchase. If for any reason you are not satisfied, please review our return and refund policy below:

  1. Customers may return hats within 14 days of receipt for a full refund in original condition.
  2. Custom-made hats are non-returnable.
  3. To initiate a return, contact us for a Return Authorization number.
  4. Customers are responsible for return shipping costs.
  5. Refunds will be processed within 5-7 business days of receiving the returned item.
  6. We do not offer direct exchanges; please return for a refund and reorder.
  7. Report damaged or defective items within 7 days for replacement or refund.
  8. Sale and clearance items are final sale and cannot be returned.
  9. For assistance, contact our customer service team on our website and we should respond within 72 business hours.